2 Comments

  1. Kyle Sharick
    April 14, 2010 @ 11:08 am

    Great strategy that I see being used more and more. All good strategy starts by listening. I feel customer reviews are a simple way for PR professionals to begin thinking more strategically by located potential business goals within customer feedback. After listening and formulate simple, precise, business goals, we can then begin to create communication strategies to help achieve these goals.

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