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  1. Aaron Schaap
    November 22, 2010 @ 10:35 am

    We completely agree and it’s a growing issue not only for individuals and companies but also for government bodies. That’s why we developed http://www.TweetStreamapp.com. We’re pushing a rather large update and whole new design later today so make sure to check it out.

  2. Deirdre
    November 22, 2010 @ 11:51 am

    Hi Aaron! Thanks for sharing the info on TweetStreammapp.com. It likes like a good solution for archiving Twitter and crunching numbers. I think this is a growing issue and we will see many more companies looking for good solutions. Have a great week 🙂

  3. Daniel Flannery
    November 22, 2010 @ 3:10 pm

    Hi Deirdre,
    Thanks for your post. Indeed we are seeing more and more companies and government agencies archive their social media correspondence. Our company, BMRW & Associates developed Arkovi to meet this demand in financial services where firms have a compliance requirement. We archive not only their Twitter but also Facebook, LinkedIn and blogs and any RSS feed that a firm may need to retain.
    Happy Thanksgiving!
    Dan

  4. Deirdre
    November 22, 2010 @ 3:18 pm

    Hi Dan 🙂 Thanks for sharing the information and I’ll have to check out Arkovi. Good to know that you can archive beyond Twitter and Facebook to include networks such as LinkedIn and blog communities. Hope you have a great Thanksgiving!

  5. Graeme Thickins
    November 25, 2010 @ 12:06 pm

    Hi, Deirdre. One of my clients, starting back in ’04, was an early player in the enterprise email and IM archiving business, during a time when a whole new industry known as “e-discovery” was really building steam. So, I have a great appreciation for this topic, and, as an early adopter of social media, have wondered for some time why there isn’t more emphasis on it in this form of communication — which studies are now showing has higher usage, at least in some circles, than email.

    One tool I started using a couple of years ago is Backupify, which actually archives several online services; you just specify which ones when you sign up. And it’s all free! (At least for a time.) I use it to archive my Twitter account, among other of my social media services. Backupify sends me an email every month telling me it has successfully archived my selected services, and gives me the links. (Note: The terms “backup” and “archiving” are really not the same thing in IT circles. The former is more short term (daily, weekly), while the latter is increasingly meaning forever! Also, the key in archiving is being able to search and quickly find exactly what you’re looking for in a given archive — that is, the specific emails, tweets, or whatever that contain certain keywords, or were on specific dates, or that were in response to someone else’s communication, etc. There are many search criteria needed for serious e-discovery purposes.)

    That regular email I get from Backupify includes a link to my “Twitter Book,” which is a PDF of all my tweets and @ messages going back to to when I first signed up for the service. Pretty cool. They do it all in the Amazon cloud. Of course, the service is really only reliable as long as Backupify stays in business. But it looks to be a pretty solid offering. Note it does not have a way to search within the archive, but you can easily scroll back to a certain date.

    cheers,
    Graeme

  6. Deirdre
    November 26, 2010 @ 9:12 am

    Hi Graeme! Thank you for sharing your insight. I’m not familiar with Backupify, but it sounds like a great service that’s simple to set up with easy access to the archived information (and it’s free). You really did start early on this front. I’m not sure how organizations were focused on the topic in 2004, but it should be more of a priority now. Really appreciate the information!

  7. Shannon Paul
    December 1, 2010 @ 8:31 pm

    Hi Deirdre,

    I used to work for a company that was regulated by FINRA. Archiving is a big part of what is required for all communications for FINRA-regulated businesses.

    Something that worked for us was a service called Feed My Inbox (http://www.feedmyinbox.com/). This enabled us to get up and running much faster than shopping for a standalone social media archiving system. Since our email archiving system was already compliant with FINRA standards, this service enabled us to automatically convert the updates from the RSS feeds on each of our social profiles and blogs into individual email messages that were automatically forwarded to a designated inbox — this solved the archiving problem without having to make a big investment in yet another technology solution.

    I hope this helps!

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