Crisis

Special Announcement: Chief Bill Boyd Visits #PRStudChat to Discuss Crisis Communications & Social Media

#PRStudChat summer camp is over, and now it's back to school, and back to business. With our PR and social media programs in full swing,...

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Why You Need to Protect Your Clients With a Social Media #Crisis Plan

A Guest Post By:  Melissa Agnes With the continuous rise in social media activity, and more and more brands learning the advantages of...

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The DNA of an Apology

Every week, it seems there is a new PR crisis sweeping across our Twitter streams. Groupon, Airbnb, Kenneth Cole, Esquire, the list goes on...

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You’re a #PR Crisis Manager, But Are You a Pre-Crisis Doctor?

PR professionals are familiar with the crisis drill, because we’re called upon when crisis strikes and we’re prepared with our crisis...

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Enhanced Social Media Response Chart

In preparation for my presentation last week to the members of the PRSA Alaska Chapter, I created an enhanced version of a Social Media...

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Is Your Comment Response Chart Ready?

Experience tells us that social media may lead to escalated levels of communication or crisis at any time. Whether a company has...

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The Role of #PR in the Comment Response Chart

In PR we’re used to preparing executives or company spokespeople for media interviews and press conferences. We’ve also put our crisis...

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