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6 Comments

  1. sisiliashaffer
    July 29, 2013 @ 1:54 pm

    I think that this is such an important topic to research and discuss about in our age and time. Being part of generation Y, I am often curious about the future of the businesses we will be involved in because we are the ones that will have to help adapt and evolve the businesses into a social media realm. Though this is already being done the nature of the ethics of the social media in business are still being figured out. The biggest thing that will need to be figured out is the anonymity comes with social media in business. In Digital Media Ethics by Charles Ess he states, “Anonymity encourages less attractive forms of communication, including flaming, trolling, cyber-stalking, and cyber-bullying” (pg 5)Though this may not be a huge issue in the social media of business, anonymity has the potential to harm businesses a lot. I think that businesses should take this into consideration when developing their business into the social media world.

    Sisilia

    Ess, C. (2010). Digital media ethics. Polity Pr.

  2. Shannon A. Bowen, Ph.D.
    July 31, 2013 @ 9:43 pm

    An excellent insight, Sisilia. Anonymity gives people a certain shield to be much more critical and engage in hyperbole than we would find if full disclosure (e.g., name and contact information) were required. It does give people a chance to “vent” however, so perhaps organizations could gauge the potential severity of issues by the snarkiness of the anonymous trolls? Just an idea for issues managers to consider. Those with legitimate grievances usually won’t venture into this territory, because they lose credibility. Still — It is well worth considering an any ethical response strategy. Thank you for the idea!!

    I appreciate your taking the time to read and comment upon my work!
    SB

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