Social Media and Public Relations – Foreword by David Armano, EVP, Edelman Digital
Many of you may know David Armano, EVP, Global Innovation & Integration for Edelman Digital. I “officially” met David when we were asked to participate on a panel of judges for PR Newswire’s Earnies Awards in November 2011. For years, I’ve been a fan of David’s blog, Logic + Emotion, and I’ve followed him on Twitter. I also appreciate and learn from the social business visuals he shares on Pinterest.
David has a highly influential voice on the subject of social media for business, so I was absolutely thrilled when he agreed to write the Foreword for my book, Social Media and Public Relations: Eight New Practices for the PR Professional. With my book launching on May 4, 2012, I wanted to share David’s Foreword to give you a sneak peak at the book’s content. I hope you enjoy the preview!
Of all the industries to be affected by the massive changes brought about by social media, Public Relations has been, since the beginning on the front line. The reason is simple—much of social media is done in public, by the public and the dynamics that have shaped public relations in the past (media relations, interactions with opinion leaders and influencers and of course crisis/reputation management) are not only present in social media, but often times accentuated and amplified by it.
Recent history is filled with scores of examples of how “social” has dramatically affected brands and even business functions beyond reputation—from “Dell Hell” to “Motrin Moms” to Kenneth Cole promoting his brand at the expense of those sacrificing during the Arab Spring. Social media has proven to upend not only modern day communications processes, possesses the potential to impact a company’s bottom line or at minimum—its reputation. It may not be social media that broke the initial story of Apple’s labor practices but it is social media that keeps a story relevant and in the “newsfeeds” of our lives whether it be via Facebook, Twitter or even niche networks such as Pinterest.
The way we’ve looked at Public Relations in the past must be re-thought or at minimum re-examined. In Edelman’s 2012 Trust Barometer study for example—the stakeholder, which enjoyed the most significant gain in perceived trust compared to the pervious year is a “regular employee”. Compare this to the stakeholder group which ranked last (CEO’s) and note that regular employees ranked just below “a person like yourself” but above NGO representatives. The data suggests a trend, which indicates that institutions and those who represent them remain more, challenged when it comes to trust vs. individuals. If the Public Relations industry were to find itself heading head first into the eye of the perfect storm of it’s time—it might be just be now.
Never before have professional communicators been tasked with not only making statements but understanding “sentiment” not only viewed through the eyes of traditional media but also through the eyes of the actual public who is empowered to communicate directly via blog, tweet, post, etc. In today’s communications landscape—the journalist now shares the stage with scrappy niche publishers who can break news without their help. The media industry has had not choice but to adapt to this and many journalists such as David Pogue from the New York Times now report and influence opinion showing a mastery of not only traditional media techniques but also of social media tactics.
All of this spells a singular reality for the modern day communicator. Adapt or die trying. Today, being a “PR pro” means understanding and being effective in community management. Practitioners must understand more than ever how to play well with their counterparts in customer service and advertising (especially digital) and the modern day communicator must understand business strategy—to not only respond and adapt, but to also help shape favorable outcomes for the individuals, organizations and Public they represent. All with a level of transparency and ethical standards that remains higher than ever as social media has proven to punish those who attempt to manipulate it for personal gain. Deirdre Breakenridge has put together a comprehensive set of guidelines, resources, opinions and clear thoughts which are designed for the communicators of today and tomorrow who have no choice but to live and work in a real time data driven world. Her constructs set up a cohesive foundation which professionals both in-house and on the services side will be able to benefit from. Her eight practices lay out in detail what considerations need to be taken into account when PR meets social, so that the right infrastructure can be put in place before it’s even needed. Consider these thoughts a blueprint for both communication and engagement in an era of social business.
David Armano, EVP of Global Innovation & Integration for Edelman Digital and author of the Logic + Emotion blog
April 2, 2012 @ 10:53 am
David has an amazing way of distilling highly complex ideas related to social business down to their root concepts.
I’d like to comment on David’s very important insight in the forward: “[M]uch of social media is done in public.”
With that in mind, I can’t help but think of the following visual from David which illustrates the difference between social silos and a social layer that weaves through all business silos: http://flic.kr/p/bAaiTp
In thinking about this excellent visual in relation to PR, I wonder whether we might add PR alongside social or at least think about PR being in its own silo versus now being a layer that must weave itself throughout the social business organizational construct.
April 2, 2012 @ 5:21 pm
Hi Hugh! Yes, he certainly does. Thank you for commenting and pointing out David’s important insight in the foreword. I completely agree that PR is one of those silos, and must break out to also become a part of the layer that weaves though the social organizational construct. David’s visuals are incredibly helpful, and really capture a best practices approach.
April 2, 2012 @ 6:37 pm
Was a pleasure to do this Deirdre and your book comes at a critical time. Really think the industry will benefit from your thinking here.
PS, we’ll have to make sure the foreword goes through an edit process. I wrote it rather hastily. 🙂
April 2, 2012 @ 7:17 pm
Hi David … Thank you again for writing my Foreword. The release of the book certainly comes at critical time for the public relations industry. I’m hoping the new practices will create a good framework and set up guidelines for PR professionals. PR must move out of its silo and become integrated with other areas, for more effective communications. Despite the hasty process (sorry about that but glad the publisher has a good production team), your Foreword is excellent and sheds a lot of light on the challenges in PR and what’s to come!
April 3, 2012 @ 8:38 pm
It is a critical time not only for PR but for all the industries facing with customers. It is an ear of web 3.0 that everyone is the speaker in the public. For PR, I remember the CEO of WPP once said, “In the connected age, the public face of business has changed forever and corporations who fail to recognize this will risk having their reputations, often lovingly built up over generations, damaged in an instant”. That’s exactly a warning for today’s PRers working in the social networks. I believe this book will provide comprehensive and practical instructions for PR pros to understand more clearly what they should do and how they can do better.
April 3, 2012 @ 10:05 pm
Hi Gillian, thank you for sharing your thoughts. The quote from the CEO of WPP is spot on when he said the face of business has changed forever (in every industry). As a result, communications professionals must proactively minimize the risk of reputation damage for their companies in the age of public conversations. There are plenty of case studies that remind us how one to two hours of ignored negative sentiment on Twitter or Facebook could turn into a full blown crisis. And, as much as we learn new knowledge and expand our skills, we face additional challenges ahead. The eight new practices presented in my book are only just the beginning!