Millennials

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Good News for Leaders, Here’s What #Millennials Like About You

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Last September, the World Economic Forum published an article discussing what Millennials really want from businesses. What stood out immediately from the article appeared in the first sentence. “The global business community is being challenged by Millennials who want to change the world — and the results are going to be incredible.”

The article went on to discuss how Millennials want to create change and value takes priority. Financial performance should not be the only measure of success. They are focused on and want to see social change. The organizations that live by their values and bring them to life are the companies that will get Millennial attention, the benefits of their purchasing power, and their employment. As a result, businesses are actively working on becoming more socially conscious by placing organizational purpose over corporate mission and profits.

Although I’ve shared some of the ways leaders are disappointing Millennials in previous posts, here’s the good news … you’re getting a few things right in your communication and it’s appreciated. It’s not all bad for business leaders and brands that want to reach Millennials through their marketing channels or want to recruit and retain them in their companies.

From my research, there are several ways that leaders score positive points and can make a difference. Here’s what Millennials said when I asked, “Please fill in the blank. I LIKE a leader who …”

  • Speaks up more and shows a lot of corporate activism. Brands are more than their products and services today.
  • Interacts frequently with followers. The screen doesn’t exist and you can have a conversation.
  • Convey thoughts properly and effectively.
  • Takes the time to communicate through videos.
  • Shares direct and straightforward messages.
  • Communicates in earnest and follows up with action.
  • Leads with integrity and leads by example.
  • Inspires an audience and listens carefully to their thoughts and concerns and fuel the passion further.
  • Is vulnerable and authentic.
  • Shares some personal experience and knowledge; a leader who is compassionate and interested.
  • Basically enjoys helping others to become leaders.

By way of background, I started my research journey to really understand how Millennials show up to their conversations and how they want to be perceived. What surfaced quickly in my one-on-one interviews was what they expected from the leaders in their lives (bosses or managers at their companies, business professionals representing the brands they love and even their religious and political figures too) whether they’ve expressed this publicly or not.

After experiencing personal family trauma, I wanted to also learn why communication doesn’t always show how people feel when they share on social media or during their in-person interactions. That’s why it’s so important to show up to your conversations with a FEEL First approach.

Because, when you FEEL before you communicate, you:

Face Your Fears by you’re stepping out of your comfort zone and allowing yourself to be more open to the ideas, feedback, and information that challenges the way that you are programmed to think.

Engage with Empathy by actively listening and you’re able to put your own agenda aside. Taking the time to understand the details of someone’s situation is the first step toward compassion and walking in someone else’s shoes.

Use Ethics and your good judgment by exercising your values and beliefs with every interaction and being true to yourself through your communication.

Unleash the Love of your work, ideas, cause, etc. (you fill in the blank) with contagious passion and the kind of energy that makes people want to not only be around you but also to support your cause and collaborate with you.

If you’re a leader and you FEEL you’re not connecting and advancing your relationships or exciting the people around you (not just Millennials but anyone), then here’s are a few ways to address the “F” in the FEEL model that might help. Embracing open conversations, differing opinions and being open to change means stepping out of your comfort. When you’re more aware of how you show up to your conversations, and when you have an open and inviting approach, different actions will result, from the people around you.

Getting Millennial Attention

#Leaders Listen Up: #Millennials Share what Gets their Attention on Social Media

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Social media continues to capture time and attention. Here are some of the stats revealing how much people participate in social media; where they spend their time; what they like to do and how often.

  • There are approximately 6,000 tweets shared every second on Twitter. If you were to break the numbers down, there would be about 350,000 tweets sent per minute and approximately 500 million tweets per day. Can you imagine? That’s about 200 billion tweets per year, according to Internet Live Stats.
  • In November of 2018, the Hootsuite Blog stated that over 200 million people participated in Facebook Groups and there were about 150 million people who took advantage of Facebook Stories. 
  • In August of 2018, 99 Firms reported that Instagram supports approximately 100 million images and videos each day.
  • According to MerchDope, in June of 2019, there were approximately 300 hours of video uploaded to YouTube every minute.
Social Media Workshop in Princeton, NJ

The social media numbers continue to grow. At the same time, people are still watching network and cable television, Netflix, Hulu, and Amazon Prime. They’re listening to the radio and tuning into podcasts. They’re also reading online publications, blogs and curating stories through news apps.
With all of the media available at your fingertips, if you wanted to get the attention of your customers and constituents, how would you show up and what would you share?

Let’s take a closer look at Millennials. They’re a growing population capturing approximately 50% of the U.S. workforce by 2020. With tremendous purchasing power, they are highly sought as a group when it comes to attracting and keeping their social media attention. But, what does this take?

I’ve been speaking with Millennials for the last six months, conducting one-on-one interviews as a part of my FEEL First before you communicate, Millennial passion project. Here’s what Millennial respondents told me about how business professionals and their “Leaders*” should communicate to get their attention.

  • Take a stand on the issue; if there’s something happening in the world or a particular country, let me know how you feel.
  • Advocate for something and show me you think beyond canned messages.  
  • Have more passion for the cause; leaders should always have a voice and right now it doesn’t feel authentic or connected.  
  • Watch out for the negative and outrageous; it gets more attention but it’s not positive or helpful. 
  • Understand me and my realm; be relatable to my world and what I experience on a daily basis. 
  • Give your unique take on something; whether you’re my supervisors or a public figure from one of the brands I like.
  • Use images that evoke memories and emotions and that show they understand who I am; through this understanding, you can present powerful words and photos.
  • Share personal community stories; go into the communities and get to know the social activists and well-known people who can create change.
  • Listen first … really listen; it’s hard to determine if leaders actually listen because retweeting is a form of listening but it appears everyone is just trying to get their content out and this is noise.
  • Communicate without remorse, and with a lot of bias and without supporting evidence; you’ll get attention but not my approval or loyalty.
  • Harness a particular social media platform whether you’re strong at Instagram, Twitter or Facebook Live. 
  • Move to action related to your mission, so it’s not just the words on social media.
  • Take the unpopular belief that’s relevant; sticky popular messages are not held by the majority of the people.
  • Show empathy and be vulnerable; if I see someone sharing struggles or tough points in their career this gets my attention.
  • Share videos with subtitles, which can be powerful and long posts have meaning too.
  • Give the behind the scenes and things I would not see anywhere else.
  • Try humor, which gets my attention, especially if you’re not someone who is necessarily humorous.
  • Use a writing style that’s personal or journal-style writing.
  • Catch my attention by using colors and imagery that’s fun; it gives me a feeling of happiness.
  • Do an interview, on a media outlet that’s informative or interesting, such as Bloomberg and CNBC.
  • Respond to people; no one ever expects the CEO of T-Mobile to respond.
FEEL First Workshop in New York City

What are you doing to capture and retain attention with the people that mean the most to you?

*The term “Leaders” was defined in the one-on-one interviews as professionals at the respondents’ companies, business professionals speaking on behalf of the companies and the brands they follow or care about, or their political and religious leaders.

Feature Image Credit: Photo by Igor Miske on Unsplash

Millennials FEEL First

Are Leaders Expected to take a FEEL First Approach to Social Media?

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On June 13th, the #PRStudChat community gathered for a discussion on “Learning Leadership Skills.” Leading our discussion was Ken Jacobs, CEO of Jacobs Consulting & Executive Coaching. Ken and our community of PR students, educators and pros shared their knowledge on how leadership is more than a fancy title, big office or a large salary. With leadership comes the responsibility to inspire and influence others to achieve their goals. Of course, communication plays a large part in a leaders’ success.

With a passion for communication that builds bridges and genuine relationships, one question during the chat session stood out in my mind. How can leaders communicate more effectively through social media?” 

The answer to the question, from Ken and our community members, varied. However, the overall sentiment reflected a tremendous opportunity for leaders, if they use social media the right way and they take a human approach.

Here are a few of the tweets reminding us that leaders can use social media for open and authentic conversations and to show that they care about the people they serve:

It’s clear from the #PRStudChat tweets to the many studies shared on social media about building loyalty among audiences (especially Millennials) that social community participation is important; it’s a way for leaders to engage and be more approachable and to help people and forge deeper connections with them.

Now, let’s take a more narrow focus on the Millennial generation. With respect to “what leaders should do” and what “Millennials require” my research and passion project reveals that leaders are falling short with their knowledge and use of social media. They are not fully taking advantage of the helpful and beneficial communications, in many cases.

For several months, I’ve been interviewing Millennials (born between the years of 1981 and 1996), for a passion project called FEEL First Before You Communicate. I wanted to uncover how Millennials were feeling about their leaders (at their companies, in business, religious and political leaders too) and the way they interacted with them, especially on social media. The responses were candid and had a surprising level of detail I didn’t anticipate regarding what Millennials required from these leaders on social media, as well as how they wanted to express themselves.

The preliminary results showed that Millennial expectations are not matching the real world scenario that is currently playing out in different social media communities, from business to politics. More than two-thirds of the Millennials interviewed stated that the levels of leadership sharing they’ve experienced are lacking authenticity, understanding, and what they would call “open perspectives,” which bring people together and build the bonds that last.

Now, take a look at some of the responses from the Millennials about expectations vs. what they are experiencing from the leaders in their lives.

  • I would expect a leader’s communication to be informed and not share their own personal views or biases.
  • I would expect leaders to understand how their audience likes to be communicated with and to strike the right general tone.
  • Sometimes leaders don’t come across as genuine … at least, I haven’t seen any consistent characteristics across fields.
  • Leaders should be relatable and I don’t think leaders come across as relatable today.
  • I expect their EQ to come through loud and clear … this resonates. In order to project genuine emotion … you can’t just regurgitate information.
  • I would expect leaders to be calm and knowledgeable. They should also be engaged with their work and their teams.
  • I would expect leaders to be strong and to lead by example, especially in a world where people post on social media. If you’re not leading by example then you are not a true leader.
  • Leaders should be “that every man” and go about change on behalf of others even if it’s not for their own benefit.

Here is the text analytics of all of the different responses clearly depicting how interview subjects were feeling about the following question:

What do you expect from your leaders on social media?

It’s fairly clear … Millennials want leaders who are more social (that is, who understand social media) and who engage with their audience, show emotion, connect with the community, have a positive demeanor, know it’s about their people, are genuine and who lead by example and with confidence.

Whether it’s Millennials or any group, what happens when expectations are not met? There is a disconnect and people are less inclined to be open or take the time to listen and understand. If they do engage, then communication is guarded and not on a level of real interest or from a place of genuine care.

Falling short of expectations on social media can also mean frustration and often results in tuning out the noise. Building genuine relationships takes emotional intelligence. Of course, when it comes to leadership skills, the Emotional Quotient or EQ, such as care, kindness, empathy, understanding, and compassion, has to meet the IQ side of the equation, with knowledge, vision, innovation, professionalism, and confidence, all working in harmony.

The balance between the EQ and IQ and a communication approach that fills the gap for leaders to connect to build genuine relationships is the FEEL First model. It’s an approach that helps you to Face Fears by being more open, engage with Empathy and true understanding, use Ethics and good judgment in communication and to unleash the Love to match the enthusiasm shared by Millennials and younger generations who are devoted and deeply passionate about their causes.

The ability to FEEL First before you communicate is the difference between social media that resonates and creates energy and action, and the kind of communication noise that is quickly disregarded, addressed with anger or often blocked in social communities.

As a leader, are you meeting Millennial expectations and do you FEEL First before you communicate? You can take the FEEL First Test to score yourself … coming soon to the PR Expanded!!

Featured Image Photo by Annie Spratt on Unsplash

FEEL First Model Deirdre Breakridge

Millennial Research Shapes the FEEL First Model

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In October 2018, I set out on a research journey to learn more about Millennial communication. I wanted to understand where they liked to express themselves and how they wanted to be recognized on social media. I also started to uncover the types of interactions Millennials expected from their “Leaders.” For the purposes of my one-on-one interviews, “Leaders” were defined as their own company leaders, business executives from familiar brands, or from the brands and the causes they cared about, and political leaders too.

One question was easy to analyze and the results didn’t surprise me. I asked 25 Millennials what advice they would give to leaders on social media. After analyzing their answers and using a tool to create a word cloud, certain words carried more weight and meaning. These included: TRY, UNDERSTAND, SOCIAL, MEDIA, NEED, CARE, GIVE, PEOPLE, RESPOND, MESSAGE, INTERACTIVE AND EMOTION. You can see the word cloud below.

Diving further into the interviews, the quotes from the Millennials answering this question were just as interesting. Here are a few of my favorite quotes offering advice to their leaders:

  • Be relatable and much more interactive with us.
  • If someone tweets to you, the least you could do is respond.
  • Be clear and concise; our generation is overloaded with far too much information.
  • The message doesn’t have to be perfect; this will make you more relatable and approachable.
  • Show you care about the people behind your organization and brand.
  • Operate your own social media, don’t let someone else; it seems a little shady.
  • Take the time to understand us or your audience in general.
  • Take the time to know us, especially on social media.
  • You need to learn how to communicate through social media.

Millennials are asking for leaders to be more human and genuine and to show up with the emotional intelligence when they answer questions or interact with them. The smartest leaders will take this information and work on how they communicate through social media. One way to close the gap between what Millennials expect and how their leaders currently communicate is to FEEL first. What does this mean?

Face Fears – making you more open to different perspectives and not share knee jerk communication

Engage with Empathy – Don’t just listen but listen actively and ask questions, understand people so they know you care. Think less about your messages and how you can help them.

Use your Ethics (and good judgment) – Always being accurate, truthful and fair in your interactions. It also means showing up as your authentic self.

Unleash the Love – If you don’t show your passion, energy, and enthusiasm then why would anyone want to join your cause.

Here’s a video discussing the research and a new FEEL First Test (a web app) which is coming soon.

FEEL First Model Leadership & Communication

Launching the FEEL First Before You Communicate MODEL [INFOGRAPHIC]

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Communication is at the heart of your business and every relationship you build. With book titles focused on the best ways to engage including, Decency Starts at the Top, by CEO and Chairman, Larry Weber of Racepoint Global and articles focusing on “Workplace Compassion: A Trend Driven by the Changing Workforce” your authenticity, integrity and empathy become front and center at every touchpoint.

Modern communicators have a responsibility to use communication as a way to build bridges between people and groups; sharing communication to help, uplift and ignite passion and positive momentum. It’s a do “good” and do “no harm” approach. But, with a noisy communication landscape, does communication from businesses professionals, who speak on behalf of their organizations, reach the public in a “do good” manner; in a way that instills trust, expresses kindness, and creates opportunities to build relationships?

You may come in contact with leaders and business professionals every day. They are your own company executives or the senior executives who speak out on behalf of your favorite brands and social causes. Or, maybe they are the political leaders in your newsfeeds on social media. Regardless of the type of leader, do you think the communication they share is reaching, resonating and helping people, especially when it comes to younger generations? With  Millennials and Generation Z experiencing more depression and anxiety at alarming rates, are leaders today meeting the communication expectations of these groups, or any group they want to reach?

Now, it’s time to reign in the communication for some self-reflection. Ask yourself an important question. Do you really know what someone else is experiencing before you tweet, blog or post on Facebook? Are you using social media to get closer with people to build your own personal brand? The data you collect and analyze on social media is based on what people want to share with you, and how they want to be seen. Of course, there’s a highlight reel on social media. What you see on Instagram, Facebook, Twitter, or any platform does not always give you a clear picture of someone’s life, what is going on in their world or how they are truly feeling.

FEEL is the optimal word here and what others are feeling. Your communication can either help them, or it can quickly becomes a part of the “noise” that blocks the value, which affects the end goal of any interaction.

Whether it is you, or the leaders you know, there’s a better way to approach communications when the noise is overwhelming … it’s to FEEL first. If you don’t FEEL as a first step, which means to Face Fears, connect with Empathy, use Ethics and unleash the Love of your mission, then all of your planning may fall on deaf ears. Once you can FEEL, the strategy that you’ve developed will play out not only to connect you, but also to help you engage in a way that is valued and seen as more human and open, creating those longer lasting bonds.

After a devastating family tragedy last September, I embarked on a research journey. I started to speak with Millennials about communication preferences and began analyzing Women Worldwide interviews with guests focused on leadership and communication (using text analytics). My goal was to see if what Millennials preferred in their communication from leaders is what they were experiencing on social media. Were the characteristics they preferred drawing them closer to their leaders or pushing them farther away?

Then, when I teamed up with Talkwalker to use their search tool, the themes identified around leaders, communication and emotions and different communication qualities really came to the surface. The lightbulb went on! Seeing the results (in word cloud format) based on a sophisticated Boolean search (yes, Talkwalker helped me here) it appeared that the IQ side of leadership stood out more in conversations. With more than 50% positive sentiment, about 47% neutral and only 3% negative, words such as “knowledge,” “experience,” “confidence,” “strength,”  “professional” were the most prominent in discussions about leaders and communication, across blogs, Twitter, Facebook and other social media platforms.

But what about the Emotional Quotient (EQ) side of the house? I was surprised that words such as “interpersonal,” “respect”, “feel,” “values,” “real,” and “commitment” took a back seat. What does this say about leaders and communication on social media, when the EQ or the soft skills were much less in the spotlight? You can take a look at a couple of graphics showing the text analytics to see for yourself.

Boolean Search on Leadership, Communication Qualities and Emotion Graphic !
Boolean Search on Leadership, Communication Qualities and Emotion Graphic 2

Keeping the initial research in mind, I’ve taken the first stab at a communication model that may help to close the gap between what Millennials and Gen Z want and the type of communication that’s lighting up social media and may not really be resonating with them. The components of the FEEL First model are as follows:

•    An audit process to get unstuck, which is the first step in understanding how you’ve been communicating in the past. This is usually a Fix it to Move Forward approach.

•    Finding the Passion Potential with any group, to make sure that what you believe is relevant to share will actually resonate and have the potential for further engagement with them.

•    Take the FEEL Test to help you engage more authentically with any audience [there are four parts focused on each piece of the FEEL acronym]

•    Address your FEEL weaknesses after scoring your test.

•    Apply the FEEL approach to social media, company team meetings, speaking engagements, and your media interviews.

•    Measure the FEEL model to see that you’re moving toward genuine communication and relationships that encourage fresh ideas, empathy for all parties, use good judgment in all interactions and unleash a passion that becomes the DNA or the fabric of your relationships.

The FEEL First Model

I’ll be building out the model in much more detail in the weeks ahead with exercises and different ways to advance your steps with the FEEL First Approach. All ideas and suggestions are welcomed!

FEEL + THINK Before You Communicate

Modern Communicators Need to FEEL + THINK Before They Communicate

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Modern Communicators need to FEEL and THINK before they communicate. Although PR professionals are taught to THINK, which is Timing, Heart, Independence, New Navigation and Knowledge about an audience, the FEEL model is the first step. When you FEEL you’re digging deeper to discover Fears, Empathy, Ethics and Love for the mission.

In this video I break down the FEEL model and why it’s important to FEEL first, then THINK, before you share your story, especially with younger generations. Millennials, for example, face the pressure to be “perfect” and we’re also seeing a spike in depression, anxiety and suicide rates amongst this group. When you FEEL you truly serve people, can offer more help, create deeper impact, and build long lasting relationships.

Make 2019 the year that you step back and really challenge yourself to FEEL as the first step toward better communication.

Public relations concep

#PR Takes Your Business Beyond #Brand Awareness

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Presentation to MillennialsBrand awareness is just the beginning of what good PR can do for your company. By incorporating PR into your communication program, a business can quickly move beyond awareness straight toward customer loyalty and advocacy. When you take the time to build relationships, you can create the trust and transparency with your customers that will lead to long-lasting bonds. But, where do you begin in a constantly changing media landscape with the highly digitized consumer?

Consumers Drive Their News and Information

With the rise of social media came democratized content and the opportunity for consumers to drive their own news, information, and entertainment. Your buyers decide what information they like, where they want to receive it and with whom they’re going to share their favorite stories and experiences. For example, Millennials are especially difficult for businesses to engage. According to a Refuel study in 2015, they’re increasingly connected and glued to their smartphones for more than six hours a day. If you add in other devices, such as computers and tablets, then you’re up more than 12 hours of online connectedness in a 24-hour period.

Let PR Deliver Trust & Credibility

With more access to social and mobile technologies, the highly digitized consumer, at some point, will only recognize the highly digitized company. Modern communicators realize that delivering a mix of media from paid and earned to shared and owned media is the best way to be seen and recognized, always taking into consideration where your consumers congregate. However, without the trust and credibility factor that good PR delivers, the brand will not obtain the advocacy it seeks. PR is what makes the difference by moving the needle from brand awareness to meaningful engagement because there’s a relationship in place. Simply connecting and sharing information or receiving coverage through various channels is not enough. PR develops the relationships, which lead to great experiences that should always live up to your customer’s expectations.

Build Your Base of Loyal Advocates

What makes a consumer want to engage, form a relationship and become a loyal advocate? Just look at the younger generations for your answer. Millennials have incredible passion and a strong desire to make the world a better place. Connecting with Millennials requires a much greater value, depth, and understanding. They want to engage with brands that care about the planet and create meaningful experiences with them. Younger generations will acknowledge and invest in brands they trust and have “credibility status” based on their own interactions or the recommendations of their peers. Brands such as Toms, Starbucks, and Chipotle to name a few, attract and retain the loyal attention of younger audiences. No longer is the brand just sharing what it thinks is unique, exciting and / or interesting. They’re not speaking to people. Instead, they’re speaking with and involving their own audience’s drive and passion.

So, yes, businesses will continue to rely on PR for brand awareness. But, the companies that realize the full potential of PR know it’s only the beginning. They will use PR strategically as they travel down the path to trusted relationships with their loyal advocates.

When You Want to Get the Inside Scoop on #Snapchat, Ask a 20-Year Old

When You Want to Get the Inside Scoop on #Snapchat, Ask a 20-Year Old

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When You Want to Get the Inside Scoop on #Snapchat, Ask a 20-Year OldI belong to Gen X and touch the border of a Baby Boomer. We’re clearly not the demographic using Snapchat. Of course, as a communications professional, it’s my job to learn, understand and be able to help my clients when they ask questions about new social media channels and apps.  If you go to the Snapchat website, it says, “Snapchat has always celebrated the way that you and your friends see the world. It’s fun to experience different perspectives through Snaps, Stories and Our Story.”

However, if you really want to get the “inside scoop” on this quickly growing mobile application, just ask a 20-year old. I did this same exercise a few years back to learn the difference between Tumblr and Facebook. I’m lucky to have the 20-somethings in my family and they are always happy to share their insights. As avid Snapchatters, here’s what I learned when I asked two simple questions … What do you like and what don’t you like about Snapchat?

What do you like about Snapchat?

  • All of my friends have a Snapchat.  You can pick people to send your Snaps (multiple people at the same time). It’s the new Instagram. I Snapchat all day long, and I check Instagram occasionally.
  • I can update people in real time, it’s a great way to communicate.  Even when you’re in another country, far away from your friends, you can still feel close, reaching them in a group, all at once.
  • I use Snapchat because you can post photos and videos and they don’t have to be permanent. You don’t have to put a lot of thought into the pictures you’re posting. For example, Instagram is more like the highlights of your life or the best moments; it’s an archive. But, Snapchat is done within seconds. I consider Snapchat as a part of my daily
  • I like being able to see events as they take place. There was a whole stream, including Snapchat videos and photos of celebrities, at the Met Gala. It was really cool to see famous personalities through Snapchat, because they appear more like real people. For example, watching Beyonce walk down the red carpet. It’s different when you see in a her Snap. It’s the high-quality photo camera which perpetuates the “above us” feeling.
  • It’s cool that celebrities are on Snapchat, so you can see what they’re doing, when they post to their Stories. I’ve added a couple of my favorite personalities and I look on their Stories to see what’s going on in their lives.
  • It’s important to remember that Snapchat is not pre-planned like Instagram and Twitter. You just do it!
  • What’s cool … if I’m doing something or I see something that reminds me of people, I can Snap it and it lets my friends know that I’m thinking of them. We feel more connected, like when you have an inside joke and no else knows about it.
  • I also like looking back on my Story for the day, reminiscing about what I did.

What don’t you like about Snapchat?

  • The “weird” random brand pages. For a while Snapchat felt like an app that wasn’t infiltrated by advertisements (i.e. Cosmopolitan, ESPN, McDonalds). Recently, it feels like an invasion. I just don’t pay attention to these pages.
  • I don’t really like brands on Snapchat, because it’s about real people.  Snapchat encompasses more of a real-life vibe. so a brand being a part of that contradicts why I actually like it.
  • However, if I were to actively add a brand (by choice) on Snapchat, then I wouldn’t mind seeing an invitation to an event or a promotion on their Story (this only lasts for 24 hours). Just don’t send me anything directly. A Snapchat is like a text and I wouldn’t want brands texting me either.

There you have it, right from the Millennials who use and love Snapchat. So when you’re thinking about Snapchat, think about real people and the real-life vibe. If brands want to fit in, then they have to be human and show how they have something to share on their Story that fits the lifestyle, culture and needs of the 20-somethings, who consider Snapchat a part of their daily lives.

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