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  1. Alexa Catania
    December 6, 2013 @ 8:27 pm

    Melissa Agnes has provided us with great insight on the difference between an issue and a crisis. Before reading this article, and attending her guest lecture for social media class, I had no idea the tremendous difference between the two. Responding on time, and “prevention and preparation is key to managing any type of negative situation.” This is going to be so helpful for the future of PR especially since social media is growing within the industry. Thank you for the great insight!

  2. Deirdre Breakenridge
    December 6, 2013 @ 8:48 pm

    I agree, Alexa. It was so great to have Melissa visit class and share her insights with us. Prevention and preparation are two words that all companies should action in 2014!

  3. shallom
    November 14, 2014 @ 6:03 pm

    Help me tabulate difference between crisis and conflict management

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